Double IPA

Kevin Smith

8 years ago

I've been a customer here for about a year. Usually I come and go without much staff interaction, and that's the way I prefer it. However, I recently had a great customer service experience that I'd like to share. I had apparently purchased a six pack of Left Hand Brewing Co. Nitro Milk Stout that was under recall by the brewer for a yeast issue. I discovered this by drinking one of them and finding a messy pour and off flavors, then going online and seeing the recall notice on the brewer's site. I called Bottle Co and explained the situation to Alexa, who was unaware of the problem but assured me that I would be refunded. All I had to do was bring in the other 5 beers. After work, I went to the shop and met Trevor, who was also unaware of the recall. He took the beer back immediately and offered a suggestion for a similar style of beer, which I received at no charge. His suggestion was excellent; I'm glad I took his advice! No hassle, great customer service. I'm not a review writer, but I felt I had to come on here and give credit where it is due. Good job Bottle Co!

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